Because all Roya products are delivered digitally and are available for immediate download, we are unable to offer refunds once a file has been accessed. We ask that you read each product description carefully before purchasing, so that the room you choose is genuinely the one you need.

That said, the studio is built on the conviction that every person who walks through this door should feel well looked after. If something has gone wrong with your order (a file that did not download correctly, a link that expired, anything that means you did not receive what you paid for) please reach out and we will make it right, without question and without delay.

For any concerns, get in touch. We are here, and we are listening.